This page explains how the public AI chatbot works, what information may be processed during a conversation, why it is used, how long it may be retained, and the choices and rights available to users.
About
Our website provides access to an Artificial Intelligence (“AI”) chatbot designed to assist users by answering questions and providing information related to our services.
The chatbot uses artificial intelligence technologies to generate responses based on the information entered by users. Responses are generated automatically and may not always be accurate, complete, or up to date.
How It Works
The chatbot analyses the text submitted by users and generates responses using AI technology. The chatbot does not replace other specialist advice.
Users should independently always verify important information before relying on it.
Data Processing
When you interact with the chatbot, we may process information that you choose to provide. This information may be processed for the following purposes:
Legal Basis
Depending on the context, processing may rely on our legitimate interest in operating, securing and improving the chatbot, or on pre-contractual or contractual necessity where the chatbot interaction relates to a service request.
Please do not submit any personal, sensitive or confidential data through the chatbot. This chatbot is not designed to collect, process or store personal data. Personal data submitted through this website is collected exclusively through the contact form, governed by a separate Privacy Notice.
Oversight
The chatbot operates using automated technology. Where appropriate, chatbot interactions may be reviewed by authorised personnel for quality assurance, security, compliance and service improvement purposes.
Accuracy
While we strive to provide useful and relevant information, AI-generated responses may contain errors, omissions or inaccuracies.
We do not guarantee that responses generated by the chatbot will always be accurate, hallucinations free, complete or suitable for your specific circumstances.
Providers
The chatbot is supported by third-party technology providers who process information on our behalf. Where such providers process personal data, appropriate contractual and technical safeguards are implemented in accordance with applicable data protection laws.
Retention
Chatbot interaction data will be retained for 90 days, which represents the period necessary for the purposes described above, aligned with the operational configuration of the chatbot.
Contact
If you have any questions regarding the chatbot or this notice, please contact us at hello@oracraft.com.
This AI Chatbot Privacy Notice is complemented by our Privacy Notice.